Probot Palletizer app
Need help with the Probot Palletizer app? Write to support@probotsystems.com or call +1 (418) 948-0909. We answer in English and French. Probot Palletizer is published by Probot Systems Inc.
• Android 10 and later, iOS and iPadOS 15 and later, on phones and tablets.
• The app is available in English and French.
After you sign up, we send you an email: confirm your address within 24 hours.
• Clicking the link twice is fine.
• If the link has expired, sign up again with the same email address to receive a new one.
• Sign-ups that are never confirmed are released after 30 days.
• Didn’t get the email? Check your spam folder, then write to us.
• Forgot your password: on the sign-in screen, tap Forgot password? and follow the instructions in the email. After a reset, your other signed-in devices are signed out.
• Don’t remember your email: tap Don’t remember your email? on the reset screen, or write to support@probotsystems.com.
• Account locked: after 5 wrong passwords, the account is locked for 15 minutes. Wait, then try again.
We may ask you to verify your phone number with a code sent by SMS. Enter your number in international format, for example +1 514 555 0123. If the code doesn’t work or has expired, ask for a new one.
• Simulation mode lets you try the app without a robot. It requires signing in, and the recipes you save are backed up to your account.
• Live mode connects the app to a real Probot palletizing cell. It is activated with the cell’s machine licence; contact us to activate it.
• Changing mode restarts the app.
• Your phone or tablet must be on the same network as the robot.
• On iPhone and iPad, allow Local Network access for Probot Palletizer: Settings → Privacy & Security → Local Network.
• Camera access is only needed to scan barcodes.
• Still can’t connect? Write to us with the robot model and the app version (menu → About Us).
• The assistant can make mistakes. Always verify before acting on the robot, and follow your site’s and FANUC’s safety procedures.
• If you have used up your AI allowance, write to support@probotsystems.com.
• If an answer is wrong or inappropriate, tap Report under the answer.
• In the app: menu → Accounts → Delete account, then enter your password. In Live mode, the supervisor PIN is required.
• Without the app: use our Delete account page.
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